Happens almost every day but not constantly. CDs don't get mounted, and if I look in My Computer the CD drive icon is gone. In the Device Manager too, the CD ROM device category is gone. Conversely, in the Hard Drives category some mystery item shows up, with a garbage character name.
Restarting seems to fix it. But still, WTF?
Called Dell Support, spoke to a lady named Kudo-san. We did the following two steps.
- Set the BIOS to default settings.
- Uninstall the CD drive from the Device Manager. Restarting the PC reinstalls it.
This new Dell is turning out to be quite a hassle.